We are seeking a Customer Service Coordinator to join our team! You will perform clerical and administrative functions in order to drive company success.
Responsibilities
Provide exceptional service and maintenance for new and existing customers
Ensure customer accounts remain active and up to date with regular follow-ups
Manage monthly pricing for house accounts and ensure accuracy in billing
Address customer inquiries and resolve complaints promptly and professionally
Set up follow-up appointments to keep customers informed of the latest developments and offerings
Perform analysis to identify and re-engage inactive customers
Answer inbound calls and assist with customer needs
Bill customers using our internal system and ensure timely processing
Perform analysis to identify and re-engage inactive customers
Coordinate and schedule LTL (Less Than Truckload) and FTL (Full Truckload) shipments
Collaborate with packagers to ensure efficient and accurate order fulfillment
Inventory- Assist in maintaining daily inventories
Qualifications
Previous experience in sales, customer service, or related field
Familiarity with CRM platforms is a plus
Strong ability to build and maintain rapport with clients
Excellent communication skills, both verbal and written
Highly organized, detail-oriented, and deadline-driven
Proficient in Microsoft Office Suite (Excel, Word, etc.)
Ability to thrive in a fast-paced, team-oriented environment
Flexible and adaptable to changing priorities
Working Hours
Monday through Friday, 8:00 AM to 5:00 PM
Benefits
Medical Coverage
401K
Paid Time Off
Paid Training
If you are looking for a great opportunity to grow at a family oriented company, please apply today! To apply, please email your resume to Brian@portspetro.com